Privacy
Privacy Policy
Learn which personal data Sphinx Reisen processes for enquiries, bookings, and customer support, and how to contact us about it.
What we collect
When you contact us through forms, WhatsApp, email, or phone, we may store your name, contact details, travel dates, group size, and other trip details needed to answer your enquiry or manage your booking.
- Contact details such as name, email address, and phone number
- Travel and booking details such as destination, dates, party size, and special requests
- Technical baseline data generated for security, hosting, and form processing
How we use the data
- Responding to enquiries and sending relevant travel options
- Managing reservations, trip changes, and customer support
- Fraud prevention, system security, and internal operational analysis
Sharing and retention
We do not sell personal data. Information is shared only internally or with service providers when needed to fulfil your enquiry, your booking, payments, or the technical operation of the website.
Data is retained only for as long as needed for service delivery, legal obligations, or legitimate business records.
Your rights
You can request access to, correction of, or deletion of stored personal data at any time. For active bookings, some records may need to be retained until completion or for legal recordkeeping.
Questions about privacy?
Contact our team directly by email or through the contact page if you have a privacy-related request.